Repair Information

Industrial/Metrological Repairs:

EDL’s Service Department has been dedicated to extending the life cycle of your instruments and sensors since 1943. Our 76+ years of expertise allows us to repair our products in addition to many of our competitors' products - both efficiently and economically. Please complete this form and follow the instructions below on how to send your instruments and/or sensors, and calibrators in for service or re-calibration. We will always give an honest and fair assessment,even if that means repairs may not be the most cost effective solution. We won’t try to sell you repairs that you don’ t need – that is not what we are here for. We are here to give you superior service, maintenance advice, and honest opinions from the experts. For urgent matters please call us on 1.800.342.5335 or email [email protected]

Many repairs may be avoided by simply changing the battery (when applicable). We recommend trying to replace the battery before sending the instrument in for servicing; it may be that a new battery restores the instrument to its proper working condition.

• No RMA is necessary for service or re-calibration of Instruments and Sensors. In an effort to keep the repair process as easy as possible, you do not need to contact EDL for prior authorization. Send your instruments and sensors, well packaged, to the address below and be sure to include the Support Request Form. Typical turnaround time for repairs is roughly 10 business days

• Please be sure all returned items are sent in a corrugated container, with ample packing (at least 2” on all sides) to protect against further damage during transit.

• Please label the outside of the package “FRAGILE, HANDLE WITH CARE.”

• Insure the package for the full purchase price value; EDL does not accept responsibility for damage or loss during shipping.

• Inside the package, please include the completed Support Request Form. In many instances, the information you provide is helpful in quickly and easily restoring the instrument to optimum performance, which saves you time and money!

• With Metrology repairs and re-calibrations, please contact our Service Team (434.799.0807, [email protected]) for current pricing.

Claims Returns
All claims for shortage, damaged, or material defects must be made within 10days from the date of receipt of merchandise.For damaged shipments, you must retain all original boxes and packaging. Claims must specify EDL’s invoice number and date.

Ifa Return is necessary, a return authorization number is required. No merchandise may be returned without authorization and an Return Authorization Number (RA#) must be issued. Please contact our Service Team at [email protected] or 434.799.0807 to obtain an RMA number. Refer to shipping instructions above.

Chiropractic/Nervo-Scope® Repairs:

As the original manufacturer of the Nervo-Scope® and Analagraph®Chiropractic instruments, we offer complete repair and calibration services for both our products and those of other manufacturers. Our 76+ years of expertise allows us to repair products both efficiently and economically. Please complete this form and follow the instructions below on how to send your scope in for service and/orre-calibration. We will always give an honest and fair assessment,even if that means repairs may not be the most cost effective solution. We won’t try to sell you repairs that you don’t need – that is not what we are here for. We are here to giveyou superior service, maintenance advice, and honest opinions from the experts. For further assistance please call us on 1.800.342.5335 or email [email protected].

*All scopes sent in for repair must have a completed Support Request Form inside the package. Please be descriptive as you explain the problem you are experiencing with your scope, as well as your complete contact information. Please note, we do not charge for evaluation however some basic repairs(especially on older model scopes) are simply unavoidable if we open the scope to diagnose. Repairs under ~$375 are completed during the evaluation. Major repairs estimated to exceed $375 require approval before completing the work. Please keep in mind, we make every effort to quote reasonable repair charges and to refrain from quoting unnecessary repairs. This means that occasionally upon final calibration we may discover additional work is necessary in order to get the scope back to proper order.

*All Nervo-Scope® sales are final. No returns are accepted.

*EDL manufactures the Nervo-Scope® however we are not Doctors of Chiropractic, and are unable to provide instructions on how to use the scope.

*We try our best to keep repair costs and times to a minimum. All minor repairs under $375 are automatically repaired upon inspection/evaluation; without prior authorization. We will contact you for payment after repairs are complete.

*More in-depth repairs exceeding $375 will require authorization prior to the repairs being completed. We will contact you to request payment.

*Any property not claimed within 60 days of the date the repairs are quoted become the property of EDL.

*If you request a quick turnaround and we rush your repair, the instrument will be repaired regardless of cost and without prior authorization, in these instances we will contact you after the repairs are completed.

*Payment is required prior to the return shipment of any repair.

*Send instruments (insured for full replacement value) well packaged to the address below. Inside the box with the instrument, include at least 2” of packaging material around the scope. Scopes should be sent in the protective case with custom foam insert. Also include the printed Support Request Form with your name, phone number, physical address, e-mail address, and full nature of the repair you wish completed. We must have a completed form in order to process your repair.