Since 1943, EDL’s Repair Department
has been dedicated to extending the life cycle of your instruments and
sensors. We offer repairs and maintenance on both our products and those
of other manufacturers. We strive to keep the repair process as simple and
stress--free as possible. Please read below for instructions on how to send
your instruments and/or sensors in for service. We always give an honest and
fair assessment, even if that means repairs may not be the most cost effective
solution. We won’t try to sell you repairs you don’t need – that is not
what we are here for. We are here to give you superior service,
maintenance advice, and honest opinions from the experts. We look forward
to working with you!
Many repairs may be avoided by simply changing the battery (when applicable).
We recommend trying to replace the battery before sending the instrument in for
servicing; it may be that a new battery restores the instrument to its proper
working condition. Once/if it has been determined the battery is not the
issue, all standard (non-Metrology) repairs should be shipped to:
All claims for shortage, damaged, or material defects must be made within 10
days from the date of receipt of merchandise. Claims must specify EDL’s invoice
number and date. No merchandise should be returned without authorization and
must be issued a Return Authorization Number (RA#).
Contact EDL at firstname.lastname@example.org or 434.799.0807 to receive an RA#. Refer to shipping instructions