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Electronic Development Laboratories, Inc.

Repair Services

Repair Services

Since 1943, EDL’s Repair Department has been dedicated to extending the life cycle of your instruments and sensors.  We offer repairs and maintenance on both our products and those of other manufacturers. We strive to keep the repair process as simple and stress-­-free as possible. Please read below for instructions on how to send your instruments and/or sensors in for service. We always give an honest and fair assessment, even if that means repairs may not be the most cost effective solution.  We won’t try to sell you repairs you don’t need – that is not what we are here for.  We are here to give you superior service, maintenance advice, and honest opinions from the experts.  We look forward to working with you!

Many repairs may be avoided by simply changing the battery (when applicable). We recommend trying to replace the battery before sending the instrument in for servicing; it may be that a new battery restores the instrument to its proper working condition.  Once/if it has been determined the battery is not the issue, all standard (non-Metrology) repairs should be shipped to:

EDL, Inc.
Attn: Repairs & Calibration
244 Oakland Dr.
Danville, VA 24540
USA

  • No RA is necessary.
  • Please be sure the returned items are sent to us in a corrugated container, with ample packing to protect against further damage during transit.
  • Please label the outside of the package “FRAGILE, HANDLE WITH CARE.” Insure the package for the full purchase price value; EDL does not accept responsibility for damage or loss during shipping.   
  • Inside the package, include your complete contact information, i.e. contact name, company name, return shipping address, valid phone number(s), e-­-mail address(s), and a short note explaining the nature of your problem.  In many instances, the information you provide is helpful in quickly and easily restoring the instrument to optimum performance, which saves you time and money! 
  • We will contact you regarding repair costs once an evaluation has been completed. No repairs will be performed until we receive verbal authorization and payment is agreed upon. 
  • With Metrology repairs and recalibrations, please contact our Service Team (434.799.0807, service@edl-inc.com) before returning the product to our facility. 


Claims Returns
All claims for shortage, damaged, or material defects must be made within 10 days from the date of receipt of merchandise. Claims must specify EDL’s invoice number and date. No merchandise should be returned without authorization and must be issued a Return Authorization Number (RA#). 

Contact EDL at service@edl-inc.com or 434.799.0807 to receive an RA#. Refer to shipping instructions above. 

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